Shipping & Delivery Policy

Shipping Policy

Free U.S. standard shipping is included in the displayed kit price. No extra U.S. standard shipping fee is added at checkout.

Where we ship

We currently ship to customers in the United States. If you are outside the United States, please contact us before placing an order.

Dispatch

Orders ship the next day after purchase.

Delivery time

Estimated delivery is 4–8 business days after dispatch. Business days exclude weekends and public holidays.

Tracking details are emailed when your order ships. Carrier delays, holidays, severe weather, or other events outside our control may affect the delivery estimate.

Delivery issues

If your order is delayed, missing, damaged in transit, or missing a part, email support@playlumiolearn.com with your order number and any available details. Photos are helpful for damaged or incomplete deliveries.

Damaged or lost orders are covered by our full-refund promise with no return required. See our 90-day money-back guarantee for details.